Return Policy
What items are eligible to be returned or exchanged? |
Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted. |
Items which are damaged or defective may be returned at any time |
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Final sale items cannot be returned or exchanged |
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How much is the return shipping fee for online purchases? |
Returns are free. Email KatieKActive@gmail.com for your return label. |
Is the shipping fee charged for exchanges? |
Exchanges are free. Email KatieKActive@gmail.com to make an exchange. |
How long do I have to return or exchange an item I bought online? |
Within 45 days of purchase by mail. To receive a refund for items returned by mail, items must be received at our facility within 45 days of ordering. Please allow 5-7 days for return mail. |
How can I receive a refund for my order? |
Email KatieKActive@gmail.com with your order number and you will receive a return label. Once the item(s) are received, you will receive a refund for the items. |
I received an item as a gift. How can I receive a refund? |
Email KatieKActive@gmail.com with your receipt or order number a return label. Once received, a digital merchandise card in the amount of the purchase price will be emailed. |
Are there limitations on returning specific merchandise? |
Final sale items cannot be returned or exchanged |
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