Return Policy

What items are eligible to be returned or exchanged?

Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted.

Items which are damaged or defective may be returned at any time

Final sale items cannot be returned or exchanged

How much is the return shipping fee for online purchases?

Returns are free. Email KatieKActive@gmail.com for your return label.

Is the shipping fee charged for exchanges?

Exchanges are free. Email KatieKActive@gmail.com to make an exchange.

How long do I have to return or exchange an item I bought online?

Within 45 days of purchase by mail. To receive a refund for items returned by mail, items must be received at our facility within 45 days of ordering. Please allow 5-7 days for return mail.

How can I receive a refund for my order?

Email KatieKActive@gmail.com with your order number and you will receive a return label. Once the item(s) are received, you will receive a refund for the items.

I received an item as a gift. How can I receive a refund?

Email KatieKActive@gmail.com with your receipt or order number a return label. Once received, a digital merchandise card in the amount of the purchase price will be emailed.

Are there limitations on returning specific merchandise?

Final sale items cannot be returned or exchanged